Shipping policy

Shipping Policy for Live Long Genetics

Effective Date: 28/04/2025

At Live Long Genetics, we aim to ensure a seamless shopping experience with reliable shipping across the UK. Below is our shipping policy.

Shipping Area

We currently ship only to addresses within the United Kingdom.

Delivery Times

  • Standard Delivery: 2–4 working days
    Orders are processed within 1–2 business days and dispatched promptly to ensure timely delivery.
  • Orders placed after 3PM UK time will be processed for fulfillment the following business day.
  • Orders placed on Saturday or Sunday will be dispatched on Monday.

Note: Delivery times may vary during public holidays or due to unforeseen circumstances like weather delays.

Shipping Costs

  • Free Shipping All Over the UK

Order Tracking

Once your order has been dispatched, you will receive an email confirmation with tracking details so you can monitor your shipment’s progress.

Delivery Address

Please ensure that your shipping address is correct during checkout. We cannot reroute packages once they are dispatched.

Missed Deliveries or Failed Delivery Attempts

If delivery is attempted and fails due to incorrect address information or missed collection, the package may be returned to us. In such cases, re-delivery charges may apply.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us immediately at info@livelonggenetics.com. We will work with the courier to resolve the issue and ensure your satisfaction.

For any further inquiries, feel free to reach out to us at info@livelonggenetics.com. Thank you for choosing Live Long Genetics!